Privacy policy

Last updated: August 20, 2026

Lipocore operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and protect your personal information when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection and processing of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection and use of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information, including credit card, debit card, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
  • Account information, including your username, password, security questions, preferences, and settings.
  • Transaction information, including the items you view, put in your cart, add to your wishlist, purchase, return, exchange, or cancel, and your past transactions.
  • Communications with us, including information you provide when contacting us or submitting a customer support inquiry.
  • Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage information, including information regarding how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information:

  • Directly from you when you create an account, visit or use the Services, make a purchase, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services, including information from your device when you use our products or services or visit our website, and through cookies and similar technologies.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide the Services, process payments, fulfill orders, remember your preferences, send notifications related to your account, process purchases, returns, exchanges or other transactions, maintain your account, arrange shipping, facilitate returns and exchanges, and improve your overall experience.

Marketing and Advertising. Where permitted and with appropriate consent, we may use your personal information to send marketing and promotional communications by email or text message. You may opt out of promotional communications as provided in those communications.

Security and Fraud Prevention. We may use your personal information to authenticate your account, provide a secure shopping experience, detect and investigate potentially fraudulent, illegal, unsafe, or malicious activity, and protect our Services.

Communicating with You. We use your personal information to provide customer support, respond to your requests, provide effective services, and maintain our business relationship with you.

Legal Reasons. We may use your personal information when necessary to comply with applicable laws, respond to valid legal processes or government requests, enforce our terms and policies, or protect our legal rights.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, please contact us using the information below to request deletion of that information.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee absolute security. Information transmitted electronically may not always be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. These rights may include:

  • Right to Access / Know. You may have the right to request access to personal information we maintain about you.
  • Right to Delete. You may have the right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have the right to request correction of inaccurate personal information.
  • Right of Portability. You may have the right to receive a copy of personal information we maintain about you and request its transfer where permitted by applicable law.
  • Managing Communication Preferences. You may opt out of promotional emails at any time by using the unsubscribe option provided in our emails. If you opt out, we may still send non-promotional communications relating to your account, transactions, or orders.

You may exercise applicable rights by contacting us using the contact information provided below.

We will not discriminate against you for exercising your applicable privacy rights. We may need to verify your identity before processing certain requests, as permitted or required by applicable law.

SMS Privacy

Mobile opt-in data, SMS consent, and phone numbers collected for SMS purposes will not be sold, shared, rented, released, or transferred to third parties for marketing, lead generation, or promotional purposes.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may also have the right to lodge a complaint with your applicable data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country in which you live.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide any notice required by applicable law.

Contact

Lipocore is owned and operated by JPA MEDIA PTY LTD.

If you have questions about our privacy practices or this Privacy Policy, or would like to exercise any applicable privacy rights, please contact us:

Lipocore / JPA MEDIA PTY LTD
ABN: 89 637 535 856
Address: 310 Edward St, Brisbane QLD 4000, Australia
Phone: +1 415-787-8051
Email: support@lipocore.us